I've tried calling the company and spoke for a while with a supervisor who insisted that the idea is just a "Novelty Gift." When I pointed out that this is not how it is portrayed on their web site or in their radio commercials she waffled. I mentioned the Better Business Bureau and she proudly stated that they are listed with the BBB to which I responded that it is not a permanent status and that verified complaints are kept on file with the BBB.

She said I should talk to their VP of Operations, Mike Hazelrigg, but unfortunately he wasn't available because he "works for other companies, too."

I've tried calling back to speak with Mike but have been put off each time. I've also left my phone number but have received no calls.

So I have filed complaints with the FCC (no response from them yet) and the BBB. I have a BBB tracking number and an email which states my complaint has been forwarded to the ISR for response.

I'm putting together a complaint for the Kentucky Attorney General's Office, too, as that is where the commercials I've heard have aired.