When you think about it, it must be the more
obsessive folk that hang on to get through in
the end. Does this go some way to explain the
frustration of the OP? If I want to visit
somewhere and there is a long queue I may decide
to forget it. This information is not available
when using the phone. But it could be. Spoken
info about probable waiting time would be a
great help. Will it happen? Nooooo