Celestron's Tech Support

[Nickup]

I was wondering if anyone has delt with Celestron and their Tech support system,and if so have you noticed a long wait period for replys,recently I had a part break on my nexstar gps tripod, I think a pony express rider would of gotten a faster response, than my email or phone call messeges..

Anyway I just wanted to see if any Celestron owners have seen this in the past or am I just the typical unlucky one :eh:

[clop]

I was wondering if anyone has delt with Celestron and their Tech support system,and if so have you noticed a long wait period for replys,recently I had a part break on my nexstar gps tripod, I think a pony express rider would of gotten a faster response, than my email or phone call messeges..

Anyway I just wanted to see if any Celestron owners have seen this in the past or am I just the typical unlucky one :eh:

I recently bought a secondhand 1999 Celestar 8 Deluxe SCT, only to discover that it was one of the unlucky early ones that had the wrong PEC chip installed (4 minutes recording time vs. 5.4 minutes) at manufacture. I wrote to Celestron online and received a response some days later telling me that their inventory of modified PEC chips had been exhausted years ago. They suggested I buy a new mount (>$1000) instead! This started an increasingly hostile three-week argument about customer satisfaction, moral responsibility and false advertising, which concluded with the Celestron support staff suddenly finding two modified PEC chips (one for me and one for my friend in Austria), which they had somehow previously overlooked, and then sending them to me free of charge. I am therefore very happy with them, but it does seem as though the squeaky wheel gets the oil.

My advice is to bombard them rapidly and repeatedly until you get satisfaction. If necessary gang up with some other people. There's nothing like a bit a peer pressure to make people recognise their obligations.

clop

[Nickup]

Wow, sound you got real lucky, Thankfully today I finally got the return authorization number, I'd been waiting for and with that I just got back from UPS and it's being shipped out today, So now the big question will be, I wonder how long this is gonna take to repair or replace the tripod, I guess time will tell..